Our team of project managers, developers and technology experts are here to provide excellent service even after go-live is completed. We offer on-going maintenance and support to manage customers’ day-to-day needs, custom tailored to each client.
All clients enrolled in SkuNexus Managed Services have direct access to our OMS development team to ensure immediate response to critical issues that may arise, 24/7. The Managed Services offering also includes system performance improvements and monitoring, enhancements & upgrades, and additional integrations in varying levels of support and service hours.
Specific Consulting Services Include:
Performance Monitoring including analysis of your systems and optimizing processes
Integration of enterprise systems added after launch
Total system setup with turnkey administration
Remote system monitoring and management
International business hours support
Seasonality and Peak Time planning and support
Technical Support, Diagnostics and Troubleshooting
Assistance with file transfer and data upload
Assistance with building system rules and processes
