Omnichannel
Order Management

The Problem

When Omnichannel is a Mess

Omnichannel is a proven path to growing sales and revenue - with orders being managed and fulfilled by the same staff that does it now.

It’s becoming the norm to sell through an eCommerce website, a handful of marketplaces, a dozen physical locations through the States, and having a couple warehouses to back it up.

But that’s not always the case. It’s hard to do omnichannel, and if implemented incorrectly, it’s unclear how orders are supposed to be managed, leading to orders being fulfilled multiple times, or not at all. Worse, this can cause confusion internally, and customer dissatisfaction externally. What’s the point of selling through multiple channels if it’s not bringing back customers?

Problems:

• Using multiple systems for different locations and processes, and they don’t sync properly.
• These systems are integrated, but update at different speeds, need to be connected manually (good ol’ csv uploads), or the integration breaks.
• Orders are managed and fulfilled haphazardly, leading to unhappy customers.

If this is the case for you, here’s how you’d use SkuNexus.

The Solution

SkuNexus Order Management

We believe omnichannel order management should put your business in front of the competition, and be a reason customers keep coming back. 

Every system you use - eCommerce platforms, marketplaces, and dropshippers - can be connected to SkuNexus. This tracks incoming orders easily, and using the powerful automation tools built into the system, you can route orders to warehouses or physical stores for fulfillment, or flag them for further review.

Warehouse workers know what to pick, sales are recorded and subtracted from inventory, and fulfillment knows where to send the order. 

Solutions:

• One order management system to rule them all, that connects to all channels.
• Automated routing sorts orders to fulfillment, QA, physical stores, or customer service.
• Employees at each location and in each role only see relevant info to them by logging into user types.