- Plans & Pricing
It isn’t uncommon for people to think the a happy customer is generated as soon as an online shopper hits the checkout button and completes the purchase.
In reality, this is the point where the critical process of order fulfillment is just getting started.
When ecommerce retailers are able to go through the process quickly and efficiently, it then will likely lead to a new, loyal customer.
However, when it isn’t done right, it could result in a loss of potential sales.
Check out our Ultimate Guide to Order Management - which covers everything you need to know to delight your customers after they've placed an order.
Online sellers must be promptly notified about a new order, check the warehouse (or other storage facility) for availability, pick, package, and ship the order to the customer.
And this has to be done as quickly and accurately as possible to ensure the customer is satisfied and kept in the loop during the process.
It’s no easy task, especially as businesses grow and orders become numerous.
The goal of every online retailer – to increase the number of customers and orders they receive – only works well when all the order fulfillment steps are properly processed.
This is why it’s key for merchants to use an order fulfillment software that works perfectly for their business. But finding one that has the right features for your business can be daunting.
As the ecommerce industry grows*, so does the number of order fulfillment softwares available. How do you know what to look for?
Here's a list of the most important core functions or features that you should look for in an order fulfillment solution:
When you look at the features that are associated with an order management system, you want to make sure that the solution you are choosing can do the following:
Managing stock is perhaps the most crucial and most difficult task for online merchants.
That's why it’s so important that your order fulfillment system works in tandem with your inventory management solution*.
As you receive and process orders, your inventory levels should be updated in real-time, allowing you to view consistent and accurate stock quantities at-a-glance. Make sure you're getting a system that allows you to:
Whether you work with one warehouse or multiple locations, it’s important that the software you choose has the capability of managing more multiple locations.
This ensures visibility of all products and where they are in the sales process across all locations for multi-warehouse ecommerce businesses, and scalability for those merchants who currently work out of only a single warehouse.
Additionally, it’s important for your software solution to assign exact locations for your products within each warehouse – aisles, bins, rows, etc.
You might pay extra for a WMS add-on or additional system if your order fulfillment software can't do these things*:
These fulfillment functions should ensure that every customer receives the correct products in the timeliest manner possible, while also reducing your company's shipping costs.
That means your order fulfillment software choice should include the following features:
Using an order fulfillment software solution is supposed to streamline processes and save your valuable time. However, if you use one that is not compatible with your other systems, then you may be creating more work for yourself or your team.
That’s why it’s important to make sure that your order fulfillment system integrates easily with other systems you use or plan to use, including:
You’ll definitely want to have a solution that notifies or alerts you when important situations occur.
The particular type of situations that users are notified about may need to be different depending on the needs of the business. The following are just a few of the alerts your choice should have:
Automation is every ecommerce business owner’s biggest time-saver, so it is a crucial feature to look for.
Not all order fulfillment software solutions offer automation as part of their out-of-the-box features, so this is one feature that you want to thoroughly explore before you make your choice of software.
Automation saves time, streamlines processes, and greatly reduces human errors for all ecommerce businesses, but it can be especially expeditious for larger online retailers.
In those cases, the fulfillment process is accelerated by a significant margin because many of the day-to-day decisions can be made based on pre-programmed rules, rather than by employees.
If you are considering investing in or upgrading order fulfillment software, the above features give you a good place to start. Make sure that your choice has all the features you need now or might need as your business grows.
SkuNexus has all of these features and more - get a demo of our open source order management software and see what it can do for you.
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