- Plans & Pricing
Cincinnati’s legendary Graeter’s Ice Cream has been in business for over 150 years. Their long-established artisanal methods create a finished product that is dense, indulgent, and above all, smooth.
In 2017, Graeter’s approached us with a litany of eCommerce backend issues. Their existing technology was incapable of handling the growth in order volume, fulfillment processing was suffering, and frozen pints were melting. They needed a broad-based solution.
Based on conversations with Graeter’s and other eCommerce merchants, there was a clear need in the marketplace for a comprehensive suite of management systems. We made the decision to start building what would eventually become SkuNexus.
In the years since, our software has helped eCommerce retailers of all types and sizes regain control over their order processing and fulfillment. Along the way, we have learned a great deal about what works and what doesn’t.
Here, we would like to share with you specific ideas from our wide range of clients. We will also discuss some of the fundamental tools that should be part of any merchant’s eCommerce fulfillment strategy.
Not all software systems play well with others. Discovering that the hard way can be a painful, and expensive, ordeal for any online retailer. A Montreal-based eyewear conglomerate was looking to revamp its eCommerce operations and a digital transformation consultancy (Cyper) was hired to manage the project.
Cyper conducted a thorough audit and determined that SkuNexus was the only platform with the flexibility to check all the boxes. Since completing the transition:
Outside parties can present a collection of challenges for any brand’s eCommerce operations. Our client, Carewell, has experienced exponential growth in its five year-history while completely outsourcing order fulfillment. As a dropshipper, they carry no inventory whatsoever, yet have been lauded as one of retail’s most innovative companies.
By definition, Carewell’s vendor management needs to be superior in order for their business to function properly. A dedicated VMS (Vendor Management System) has allowed them to tackle issues that were formerly proving to be major impediments to their growth.
The need for a strong VMS extends well beyond dropshippers. Any eCommerce merchant with external suppliers will be well-served by the efficiency and clarity that a dedicated vendor management system can provide.
Just as no two businesses are identical, neither are the challenges they face. We mentioned Graeter’s Ice Cream at the outset. What we didn’t explain was how they have tailor-made our software to suit their own purposes.
Outdated systems combined with a rapidly growing eCommerce business had presented Graeter’s with multiple hurdles. SkuNexus implementation allowed them to solve problems with order routing/communication between warehouses, improve order fulfillment processes, and also provided a host of other benefits.
It is what else Graeter’s has done with our software that is truly remarkable. This speaks to both the flexibility and customizability of SkuNexus.
Graeter’s is faced with complex fulfillment and shipping issues. Their frozen products are both time-sensitive and require dry ice in packing. If confined by inflexible software, they would not be able to perform several highly-creative functions in warehouse operations.
These customizations ensure that their products do not melt in processing, shipments adhere to government regulations surrounding dry ice, and address several other unique issues.
The management system you use needs to work for your needs, not the other way around. Fulfillment operations will never be completely optimized if a merchant is bound by the constraints of its software.
Rigorous organization is critical to fulfillment center operations, and barcode scanning is an important tool for maintaining it. It can be used to track items from receiving to warehouse racks to shipping and ensure inventory accuracy during every step of the process.
In SkuNexus, barcode scanning helps provide incredible insights and accuracy. Merchants can see not just where items are located at any given time, but also have full inventory control. This accurate data is immediately shared to eCommerce platforms, helps with cycle counts, ensures inventory optimization, and fosters order within a complex system.
As an eCommerce business starts to grow, the need for automation in order management becomes clear. An Order Management System like SkuNexus has the ability to automate actions within the system based on a range of criteria. The rules they create will determine what happens throughout the fulfillment process.
Order decision rules are completely customizable within SkuNexus and can be changed at any time. They are an invaluable tool for eCommerce merchants to manage increased order volume while simultaneously increasing efficiency and control.
A smart Warehouse Management System (WMS) doesn't just control warehouse organization. It gives merchants the tools to create highly-specialized advanced picking methods, and wave picking is one of them. SkuNexus provides the ability to design picks based on any number of criteria.
The benefits of wave picking in optimizing fulfillment operations are enormous.
This all leads to more time to process additional orders or handle other responsibilities within the business.
The ability to standardize and automate parcel/packing material/shipping decisions is an invaluable function for optimizing order fulfillment. It boosts employee productivity, reduces errors, eliminates waste, and saves money. SkuNexus facilitates this in a number of ways.
Optimizing order processing and fulfillment is both a science and an art form. A powerful management system like SkuNexus provides a vast array of tools to streamline operations. It also allows for them to be used in the manner a merchant needs to achieve its own solutions. We hope you have gained insights from both our client-specific examples as well as some of our own best practices.
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