477 Locations Unified With Automated Fulfillment
How New Look Vision Group unified 477 retail locations across two countries with automated pick-pack-ship fulfillment - going from audit to go-live in just 9 months.
Get Results Like These
Magento 2 (Community Edition)
About New Look Vision
New Look Vision Group is one of the largest optical retailers in North America, operating 477 locations across Canada and the United States. With a growing eCommerce operation and complex multi-system infrastructure spanning Magento 2, ERP, POS, and CMS, they needed a fulfillment solution that could handle enterprise-scale complexity without disrupting daily operations.
Before & After SkuNexus
The Challenge
New Look Vision Group’s eCommerce operation was growing fast, but their fulfillment process couldn’t keep up. With 477 retail locations across two countries, they were dealing with a complex technology ecosystem - Magento 2 for their storefront, plus ERP, POS, and CMS systems that all needed to exchange data seamlessly.
The existing manual fulfillment process was straining under volume. They needed full pick-pack-ship automation, multi-warehouse management, and carrier integration - all without disrupting a single day of retail operations during the transition.
The Solution
Working with implementation partner Cyper, New Look deployed SkuNexus across their entire fulfillment operation in just 9 months - from initial audit to full go-live, including employee training.
- Native Magento 2 Integration - Two-way sync with their Community Edition storefront, handling the full order lifecycle without custom middleware.
- Multi-System Orchestration - Connected their ERP, POS, and CMS alongside Magento 2 for unified data flow across all 477 locations.
- Pick-Pack-Ship Automation - Replaced manual fulfillment with automated warehouse workflows, including Canada Post integration for Canadian shipping.
- Zero-Disruption Implementation - Phased rollout with full employee training ensured no interruption to daily retail operations.
Managing fulfillment across hundreds of locations?
Explore Warehouse ManagementThe Results
New Look Vision Group now runs their entire eCommerce fulfillment through SkuNexus, with every warehouse, carrier, and system connected in a single platform. What started as a solution for fulfillment automation has become the operational backbone connecting their entire multi-country retail operation.
- 477 locations managed through a unified fulfillment platform
- 9-month implementation from audit to go-live with zero business disruption
- Native Magento 2 integration - no custom middleware required
- Full pick-pack-ship automation with multi-carrier support including Canada Post
